PLEASE READ THESE TERMS CAREFULLY. They include important provisions that affect your legal rights, including a final-sale policy subject to the protected rights in Section 8, a limitation of our liability, an indemnity you give to us, and a dispute-resolution clause with arbitration and, where permitted by law, a waiver of class actions. They also confirm that our courses are educational and are not a substitute for professional advice.
Welcome to Academy of Success (“AOS”, “the Academy”, “we”, “us”, or “our”), the platform behind this website and student portal for the NLP Practitioner course. Our principal area of study on this Service is Applied Neuro-Linguistic Programming, delivered under Dr Mel Gill and the Academy's broader curriculum.
The Academy of Success is operated by ACADEMY OF SUCCESS PTE. LTD. (Singapore UEN 202440349H), 35 Selegie Road, #10-01 Parklane Shopping Mall, Singapore 188307. For formal inquiries, use the email or postal address in the Contact Information section of these Terms.
These Terms and Conditions, together with all policies, schedules, and order forms incorporated by reference (collectively, the “Terms”), govern your access to and use of this website, course, content, and related services (collectively, the “Services”). The policies incorporated by reference include our Privacy Policy (Annex A), Intellectual Property Policy (Annex B), API Terms of Use (Annex C), and Instructor Terms (Annex D). Each Annex forms part of these Terms as if set out in full in the main body.
By accessing, browsing, registering for, purchasing, or otherwise using any of the Services, or by clicking to accept these Terms where that option is presented, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use the Services and should discontinue use immediately.
If you are entering into these Terms on behalf of a company, school, government body, or other organization, you represent and warrant that you have authority to bind that organization, and in that case “you” and “your” refer to that organization.
These Terms apply to all categories of User, including Learners, Instructors, affiliates, and partners. Where a provision applies only to a particular category, that is indicated.
“Agreement” means these Terms and all policies, Annexes, schedules, and order forms incorporated by reference. “Platform” means this website and all related Services. “Content” means any materials, courses, lessons, videos, audio, text, images, assessments, certificates, and information made available through the Services, whether created by the Academy, by Instructors, or by other Users.
“User” means any individual or entity that accesses or uses the Services, including Learners, Instructors, administrators, affiliates, and partners. “Learner” means a User who accesses courses for educational purposes. “Instructor” means a User who creates, submits, or offers Content through the Platform. “Prime Affiliate” means a User approved and activated under the NLP Masterclass Prime Affiliate Program to refer eligible NLP sales under an accepted agreement in Section 11. “Partner” in Section 12 means a User approved to operate an AOS-branded school under the Partnership and Franchise Program.
“Order” means an order, quote, order form, or enrollment confirmation accepted through the Platform or agreed in writing. “Personal Data” means information that identifies or can be used to identify an individual. “Intellectual Property Rights” means all copyrights, trademarks, trade secrets, patents, database rights, and other proprietary rights, whether registered or unregistered. “Service” means any product, feature, or functionality the Academy offers.
Singular terms include the plural and the plural includes the singular. References to “including”, “for example”, or similar words are illustrative and not exhaustive. References to communication “in writing” include electronic formats such as email and platform notifications. Headings are for convenience only and do not affect interpretation. If there is a conflict between the main body of these Terms and an Annex or Order, the document more specific to the subject matter prevails for that subject matter, and an accepted Order prevails over the main body for the purchase it covers.
To use the Services, you must be at least 18 years old, or, if you are younger, you must have the verifiable consent of a parent or legal guardian who agrees to be bound by these Terms on your behalf.
We may require identity or age verification for access to certain content or in regions with specific legal requirements. You agree to provide accurate information when verification is requested, and you authorize us to take reasonable steps to verify it.
You must not use the Services if you are barred from doing so under any applicable law, or if you are located in, or are a national or resident of, a country or territory subject to comprehensive sanctions, as described in Section 23. The Services are not directed to children under the age required for consent in your jurisdiction, and we do not knowingly collect Personal Data from such children without the required consent. See Annex A for details.
Creating an account lets you access the Services. When you register, you agree to provide accurate, complete, and current information, and to keep it updated.
You are solely responsible for safeguarding your login credentials, for keeping your password confidential, and for all activity that occurs under your account. You must not share your credentials or allow unauthorized access to your account. You agree to notify us promptly at support@academyofsuccess.com if you suspect any unauthorized use of, or security breach affecting, your account.
Each individual should maintain a single account. Creating multiple accounts to evade limits, restrictions, promotions, or enforcement actions is prohibited. Accounts are personal to you and may not be sold, traded, or transferred without our prior written consent.
You are responsible for obtaining and maintaining the devices, software, and internet connectivity needed to access the Services, and for any related costs.
We may suspend or terminate your account at our reasonable discretion, including where we believe there has been a violation of these Terms, suspected fraudulent or unlawful activity, or a risk to the Platform or other Users. Payment disputes and confirmed reversals are handled under Section 8; a dispute alone does not cancel independently acquired course access. See Section 24 for termination and its effects.
All Content is provided for general educational and informational purposes only. It is designed to complement, and not to replace, advice, diagnosis, or treatment from a qualified professional.
Our NLP Practitioner course does not constitute professional, clinical, psychological, medical, mental-health, legal, financial, or other regulated advice, and no professional relationship is created by your use of the Services.
You should not disregard or delay seeking professional advice because of anything you have learned through the Services. If you have a medical, psychological, legal, or financial concern, consult a licensed professional in the relevant field. In an emergency, contact your local emergency services.
You are responsible for how you apply what you learn. The Academy disclaims liability for outcomes that result from how you implement course concepts in real-world situations, to the extent permitted by law and subject to Section 26.
Course description, objectives, prerequisites, pricing, and access terms are shown on the course page. By enrolling, you agree to the terms presented for that course. We may add, update, retire, or modify course Content over time to maintain quality, accuracy, and relevance.
For new purchases of Dr Mel Gill's NLP Practitioner Course, the included learning materials are 253 written lessons with exercises and 27 module exams. Supplementary video and audio recordings and PDF manuals are not included in the current new-purchase offer. Materials expressly included in an earlier accepted purchase remain governed by that purchase's terms.
Unless the course page states otherwise, enrollment grants you a limited, personal, non-exclusive, non-transferable right to access the relevant Content for your own educational use for the access period indicated (lifetime access, unless stated otherwise on the course page). We may remove, modify, or restrict access to Content for reasons including policy violations, legal requirements, licensing changes, or where Content is outdated or no longer appropriate.
The course is self-paced. We do not guarantee that any particular recording or supplementary resource will be available indefinitely. Where a free preview is offered, it is provided so you can evaluate the course before purchase, which is particularly important given the no-voluntary-refund policy and preserved mandatory rights in Section 8.
We do not guarantee any specific learning outcome, result, income, credential recognition, or professional advancement from completing the course.
For any new full-course enrollment, the course page and purchase terms state the exact completion requirements and certificates included before payment. A purchaser should rely on the certificate benefit expressly stated in the accepted order.
For an order that expressly includes the three-certificate completion offer, the learner must complete all 253 lessons and pass all 27 module exams. The resulting personalized course records are the NLP University NLP Practitioner, College of Applied Psychology Certificate of Achievement, and Academy of Success Completion Diploma. Each has its own certificate ID and verification link and is available to the learner for online viewing and download in NLP Masterclass.
Existing learners may already have issued records and personalized downloads in their portal. Those records and their verification links remain available. This update does not remove rights attached to an earlier purchase. An existing learner who needs help with an issued document may contact support.
We do not promise independent accreditation, transferable academic or continuing-education credit, or acceptance for employment or professional licensing for a future purchase unless those benefits are expressly documented before payment. An employer, school, regulator, or licensing body decides whether it accepts a course record. Confirm its requirements directly before relying on the course for a particular purpose.
We may use digital verification features for certificates. Misrepresenting, altering, forging, or reselling a certificate is prohibited and may result in revocation and account termination.
You agree to pay the final amount shown for the Services you purchase. The advertised US-dollar NLP Practitioner price includes any tax that we are required to collect for that purchase; we do not add tax on top of that price. Checkout and your purchase record show the applicable tax allocation within the charged total. Prices may change for future orders.
Payments are processed by our third-party payment processor, Stripe. By submitting payment information, you authorize the relevant charge and confirm that you are permitted to use the payment method. We do not store full payment card numbers on our own systems. You are responsible for any third-party charges, such as currency-conversion or bank fees, associated with your payment method.
Introductory or promotional pricing, where offered, applies on the terms stated for that offer and may be time-limited. We may correct pricing errors and decline or cancel orders affected by a manifest error, refunding any amount paid for the affected order.
The public price of the NLP Practitioner course is US$1,997. An active approved Prime Affiliate can refer a buyer at that public price or provide a private discounted link. A valid assigned PRIME coupon under Section 11 selects the approved discounted offer; a separately approved promotion may also apply. Approved corporate orders for at least 20 paid learner seats use the private corporate price shown in the buyer's approved offer and quote. The order must identify the applicable offer, eligibility, seat allocation and any deadline. A promotional code without verification, or a corporate enquiry, does not by itself confirm eligibility. Your accepted checkout price, taxes and purchase terms are recorded with your order; later changes do not rewrite that order.
Only new, paid NLP Masterclass orders whose checkout expressly includes the AOS credit benefit qualify. Earlier purchases do not receive an automatic credit backfill. A qualifying purchase creates promotional AOS course credit equal to the actual US-dollar amount charged by us for that learner's course seat, including tax allocated within the fixed NLP price and before payment-processing fees or affiliate commissions are deducted. The NLP quote states the expected credit for each eligible seat; the hosted payment page confirms the final total before payment. After verified payment and any required seat claim or account link, the learner's NLP credit page shows the original allocation, while AOS Credits shows the available balance and expiry after delivery. A card receipt, if available, records the card charge rather than the AOS credit allocation. Contact support@academyofsuccess.com if you need an invoice or tax document. Bank and currency-conversion fees charged by your payment provider are not part of that amount. For a qualifying corporate order, each learner receives credit equal to the course amount actually paid for their assigned seat, as allocated in that order.
To spend the credit, securely link your NLP Masterclass and AOS accounts using the account-linking flow. The credit belongs to the designated learner and cannot be withdrawn as cash. It is a course-purchase benefit, not academic credit, continuing-education credit or a qualification. Your account shows your available balance, any amount held for a checkout, expiry and activity.
Each credit allocation expires one calendar year after its original verified payment, at the same UTC time. A payment on 29 February expires on 28 February of the following year. Your account displays the exact deadline in your local time. Linking accounts or receiving a delayed credit does not restart this period. Unused credits expire; a course already obtained with valid credit keeps its own stated access period, subject to the payment-reversal rules in Section 8.
Credits can be applied to all published, purchasable paid AOS courses with a valid positive US-dollar price. You cannot use them to buy a course you already own. AOS purchases made with these credits, including any card payment for the remainder, do not generate more promotional credits. The price, credit applied and card remainder are shown before you confirm an AOS order. You may pay entirely with sufficient valid credit, combine eligible credit with a card payment, or pay by card.
For a checkout that requires a card payment, the credit must remain valid for the whole payment window shown at checkout. Credits too close to expiry for that window cannot be applied to a mixed payment; they remain usable for a credit-only purchase until their exact expiry. A checkout does not extend a credit's deadline. If payment status is temporarily unclear, the reserved amount remains held while we check it, so it cannot be spent twice.
AOS course purchases and their card payments are governed by the AOS purchase terms presented for that order. The NLP final-sale policy does not change those separate terms. If a billing correction, mandatory remedy or confirmed provider reversal changes the qualifying NLP payment, the related credit and source-funded course access are adjusted under Section 8.
Approved organisations may purchase at least 20 individual NLP learner seats in one qualifying order at the privately approved corporate unit price. Smaller or unrelated orders do not qualify unless a separate offer is approved. Your corporate request identifies the organisation; the approved offer and checkout show the course, quantity, exact unit price, total and applicable terms before payment. The buyer confirms authority to purchase and administer seats for that organisation and to use the payment method. Accepting the checkout terms includes this schedule. A request or unpaid quote does not activate seats; successful payment must be verified first.
Each paid seat is for one learner using their own verified account and the exact invited email. The buyer manages seats and receives learning access only by claiming one of them. Sharing logins, reselling access or using one seat for several people is prohibited. Learners review the course terms and privacy notice when claiming. Any completion document offered with a seat is subject to the requirements stated before purchase; no particular result, income or professional recognition is promised.
The buyer may cancel or replace an unclaimed invitation. Links expire after seven days and can be renewed while the paid seat remains available. Once claimed, the seat is fixed to its learner and cannot be transferred through the portal. Contact support about a mistaken assignment; any correction must preserve the paid-seat history and prevent duplicate access or benefits.
Before supplying a learner's email, the organisation must explain why it is shared and have a lawful basis to provide it. Invitations identify the team order and seat; learners complete their own account setup. The buyer sees their order, recipient emails and invitation or claim status, but not learner passwords, assessment answers, private support messages or AOS spending history. Enrolment messages do not subscribe learners to marketing.
Eligible orders allocate promotional AOS course credit to each paid learner seat equal to the actual US-dollar amount charged for that seat, including any tax within the fixed NLP price. The learner claims their seat and securely links their own AOS account to use it under Section 7.2. Credit expires one calendar year after the group's original verified payment, at the original UTC time; the claim page shows the deadline. Replacing an unclaimed invitation, renewing a link or linking AOS later does not create extra credit or restart the year. Expired unused credit does not end normal paid NLP access or the stated access to a course already obtained with valid credit.
Corporate purchases have no voluntary refund for a change of mind, non-attendance, an unused seat or a learner leaving the organisation. Section 8 preserves mandatory remedies and billing or payment corrections. A confirmed reversal adjusts the affected access and promotional benefits while preserving independently valid purchases. For payment, invitation, delivery or assignment help, contact support@academyofsuccess.com with your team order reference. A support response target is not a contractual service commitment unless your accepted order expressly says so.
We do not offer voluntary refunds, including for a change of mind, non-use or failure to complete the course or pass an assessment. This purchase policy is subject to the billing corrections, payment-provider processes and mandatory rights described below. It does not mean that all course content is unlocked at once: lessons and modules may require completion of earlier learning or assessments.
Review the course description, learning objectives, access and assessment requirements, any available free preview, the final-sale condition and any AOS credit benefit before paying. Contact support with questions before completing your purchase.
If you believe you were charged in error, such as a duplicate transaction, contact support with your order details and we will review and correct any confirmed error. A payment collected for an order that could not be completed or was canceled by us is also reviewed for correction. These corrections are distinct from a voluntary change-of-mind refund. You retain any payment-provider dispute process and any mandatory remedy available to you; this policy does not require you to give up those rights.
A pending dispute may place unused credit and new credit spending on hold while the payment is checked. Filing a dispute alone does not revoke already obtained AOS bonus access. If the source payment is confirmed reversed, the related unused credits are canceled and access funded by that reversed payment is revoked or adjusted. A partial correction that affects spent credit requires a support review. Access you separately acquired through another valid payment or independent grant is preserved, along with your learning history.
If we cancel a mixed AOS course order because its NLP-funded credit has been invalidated, we record and correct the separately collected card amount for that canceled order. Valid credit from other purchases returns to its original allocation and expiry; expired or canceled credit does not become spendable again. Any cash correction follows the original payment provider's process, accounts for earlier returns and pending disputes, and is not paid twice. This is correction of a canceled AOS order, not an offer of voluntary NLP refunds.
Nothing in these Terms excludes or restricts a right or remedy that applicable law does not permit us to exclude or restrict, including applicable rights under Singapore's Consumer Protection (Fair Trading) Act and mandatory consumer laws where you reside. Such rights may concern misleading practices, an unauthorized charge or a failure to provide what was agreed; they are not limited to duplicate billing. Where a mandatory right conflicts with these Terms, that right prevails. The final-sale condition is not a waiver of it.
A statutory distance-selling withdrawal or cancellation right may apply to this online course, depending on your location and how the purchase is classified under applicable law. This includes rights that may apply to consumers in the United Kingdom or European Economic Area. If you want to exercise a right that applies to your order, use our public online withdrawal formor send a clear statement with your account email and order reference to support@academyofsuccess.com. You do not need to sign in to use the online form. No specific form or reason is required where the law gives you a right to withdraw without giving one. We review and process such requests under the applicable law; accepting the checkout terms does not waive that right.
The NLP Practitioner course is sold as a one-time purchase. Your course purchase does not create a subscription or authorize recurring charges.
Studying or completing the course does not earn cash or cash-equivalent rewards. Eligible AOS course credits from a paid NLP purchase are governed by Section 6 and cannot be exchanged for cash.
The NLP Masterclass Prime Affiliate Program requires individual review and approval. An invitation, application or former AOS affiliate account does not activate participation, establish a rate or guarantee earnings. Before activation, the affiliate must accept a written agreement stating eligible NLP sales, attribution window and rule, review conditions, permitted channels and any settlement arrangements. AOS's former open affiliate programme remains archived. Changes do not erase valid historical agreements or commissions.
The public NLP course price is US$1,997. An activated Prime Affiliate may share a full-price link, which attributes an eligible purchase without changing that price, or a private discounted link, which selects the approved lower price for an eligible buyer. A valid assigned PRIME coupon selects that affiliate's discounted offer. The exact price is displayed before payment. Corporate orders separately require at least 20 seats under the Corporate Enrolment Schedule. An affiliate must be approved, activated and covered by an accepted agreement; merely knowing a code or adding the word PRIME does not establish an eligible offer.
An activated affiliate may choose a unique coupon beginning with PRIME, subject to our code validation and availability rules. PRIME and PRIME1 through PRIME4 are reserved for the Academy, so affiliates cannot choose those exact codes. Other PRIME-prefixed codes using letters or digits after PRIME, including PRIME5, may be chosen if available. A valid assigned coupon identifies that affiliate as well as the approved discounted offer. A valid PRIME coupon that the buyer explicitly enters takes precedence over a different affiliate link or saved referral. The checkout shows the applied offer, affiliate/code, price and total before payment. Invalid, expired or ineligible codes cannot be used to claim a private price.
Using either affiliate link or applying a PRIME coupon records the affiliate identity needed to process that order, even if the optional remembered-referral cookie is declined. The requested full-price or discounted link route remains available for up to 24 hours without that optional choice. If the buyer chooses to remember the referral, it can also preserve the same affiliate and chosen route for later individual enrolment for up to 45 days from the choice, provided that affiliate, accepted agreement and program remain eligible. Declining or clearing the optional cookie does not remove the current 24-hour requested route. The latest referral expressly remembered replaces an earlier one, subject to an explicit coupon's priority. The valid affiliate, selected route and accepted agreement are saved together in the NLP quote. Before checkout starts, choosing another link or entering a valid PRIME code may expire an untouched quote and create a new one with the selected price and affiliate. A checkout already started retains its original price and attribution; a later agreement does not rewrite an existing order.
An approved Prime Affiliate receives 40% of each eligible, verified NLP course sale. This is the entire referral commission for that sale, with no additional internal allocation. The eligible sale value is the full course price actually charged after approved discounts, including any tax within that fixed price, and reduced by confirmed refunds or reversals. Payment-processing fees do not reduce this commission base. A corporate purchase is one group sale; seat invitations and claims do not create additional commissions. Eligible paid full-price or discounted purchases using an approved affiliate link, and discounted purchases using an assigned PRIME coupon, are recorded for that affiliate. A US$1,997 eligible sale records US$798.80 commission, provided that sale is not later reversed. An approved private offer uses its actual amount charged. Self-referrals, unapproved partnerships, AOS credit redemptions and AOS card top-ups are ineligible.
A paid order can have one primary NLP Prime Affiliate attribution within the accepted agreement's eligibility and time limits. It cannot earn several commissions from multiple links or coupons. Reports show order references, sale values and the fixed commission calculation, with pending, held, void or provider-disapproved items distinguished. An estimate or recorded sale is not confirmation of payment or immediate commission approval. Affiliate reporting and provider delivery can remain pending while a recorded sale is reconciled; payment disputes or attribution conflicts require review. Contact support with the order reference; do not send a buyer's password or card details.
Settlement terms, review periods and any minimum payment amount are those in the accepted agreement. The portal reports commissions and does not automatically pay them or debit an affiliate for recoveries. An affected item may be held with a recorded reason while a payment, eligibility or prohibited-practice issue is reviewed. Partners remain responsible for applicable taxes.
A confirmed partial reversal reduces commission proportionately at the fixed 40% rate; a full reversal cancels that sale's commission. A verified resolved dispute can restore eligible amounts. NLP's final-sale policy does not prevent mandatory remedies or billing corrections. An adjustment to money already paid is recorded for review under the agreement and applicable law. Suspension alone does not forfeit unrelated amounts earned under a valid agreement.
Clearly disclose the commercial connection close to each referral recommendation, link or coupon. Use accurate prices and material conditions, and respect consent and applicable marketing rules. Do not promise guaranteed income, employment, business or clinical results; invent accreditation; spam; use unauthorised contact lists, cookie stuffing or forced clicks; impersonate the Academy; or promote an expired discount. Trademark use and paid promotion must follow the accepted agreement. We may require misleading or non-compliant material to be corrected or removed.
Brand permission is limited to the agreed purpose, channels and term. Partners act independently and cannot bind us, collect course payments for us or change prices. This programme is separate from a franchise or school agreement. Either party may end participation under the accepted notice terms. We may suspend new referrals for a suspected breach, payment, security or legal issue while preserving prior transaction and correction records. Ending an affiliation does not remove a buyer's independently valid course access.
Our Partnership and Franchise Program allows approved individuals or entities to operate an AOS-branded school and share in course sales. Participation is subject to approval at our discretion, to local legal requirements, and to a separate written partnership agreement between you and the Academy.
The specific commercial terms of the partnership are set out in the separate partnership agreement and are not published in these Terms. Where the partnership agreement conflicts with these Terms in relation to the partnership, the partnership agreement governs.
Any license to use the AOS name, brand, or trademarks is limited, non-exclusive, non-transferable, revocable, and granted only for the approved purpose and term. Partners are independent contractors and not employees, agents, or joint venturers of the Academy except as expressly stated in the partnership agreement.
This NLP Service does not offer public instructor enrolment or self-service course publishing. An instructor contributes only through a separately accepted arrangement with the Academy. These instructor provisions and Annex D do not govern the Prime Affiliate commission in Section 11, and they do not replace an instructor agreement already accepted by the parties.
Instructors must hold or have secured all rights, licenses, permissions, and qualifications necessary for their Content, including the rights to any third-party materials used.
Content must meet our quality and conduct standards, include clear objectives and a coherent structure, and must not be offensive, misleading, harmful, or infringing.
Instructors retain ownership of their Content and grant the Academy a worldwide, non-exclusive license to host, market, distribute, sublicense, and, for formatting, accessibility, and compliance, modify the Content, for the purpose of operating and promoting the Services.
The 70% Instructor / 30% Academy share described in Annex D applies only where an accepted instructor agreement incorporates that arrangement. It is not an offer of instructor compensation to website visitors or Prime Affiliates. Any new instructor engagement must state its own pricing, revenue share and payment terms in writing before publication.
Instructors are independent contractors, not employees, agents, or representatives of the Academy. Instructors are solely responsible for their Content and indemnify the Academy as set out in Annex D and Section 27.
You retain ownership of Content you upload or submit (“User Content”). By submitting User Content, you grant the Academy a worldwide, non-exclusive, royalty-free, sublicensable license to host, use, reproduce, adapt, modify, publish, and distribute that User Content for the purpose of operating, providing, securing, and promoting the Services. This license ends when you remove the User Content, except where retention is required for legal, security, or recordkeeping reasons, or where Learners have already accessed it as part of an enrolled course.
You represent and warrant that you own or have the necessary rights to your User Content and that it does not infringe any third-party rights or violate any law. We may review, refuse, remove, or restrict User Content at our discretion.
The Academy and its licensors retain all rights, title, and interest in and to the Platform and all Content we create or commission. No rights are granted to you except the limited license expressly set out in these Terms.
You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Content for your own personal, non-commercial educational purposes only. You must not reproduce, distribute, publicly display, modify, create derivative works from, sell, sublicense, or otherwise exploit the Content outside the Platform without our prior written consent.
Unauthorized use of the Content or Services may infringe Intellectual Property Rights and result in civil or criminal liability.
Our Intellectual Property Policy (Annex B) sets out the procedures for submitting a copyright takedown notice and counter-notification, and for reporting trademark misuse. To submit a complaint, follow the process in Annex B and use support@academyofsuccess.com.
Some of our course content — including videos and learning materials — is produced with the assistance of generative AI tools. You acknowledge that AI-generated output may contain inaccuracies, omissions, or biases inherent to such systems. You should use your own judgment and verify any critical information independently. To the extent permitted by law, we disclaim liability for decisions or actions taken in reliance on AI-generated output.
You must not use any AI features we provide to generate content that is unlawful, defamatory, harmful, harassing, or misleading; to attempt to extract underlying models, prompts, or training data; or to reverse engineer such features. Quiz scoring on this Service is not AI-driven — it is a rules-based check against the correct answers.
The Services integrate with third-party tools, including Railway (application hosting), Supabase (database, storage, and authentication), Stripe (payments), Resend (email delivery), and Google (reCAPTCHA, Sign-In, and font delivery). We do not control third-party services and are not responsible for their content, availability, security, or practices. Your use of third-party services is governed by their own terms and policies.
We may make mobile applications available through third-party application stores, including the Apple App Store and Google Play. Your download and use of an application is also subject to the terms and policies of the relevant application store, and purchases made through in-app billing are processed and governed by that store.
Where you obtain an application from the Apple App Store, you acknowledge that these Terms are between you and the Academy, not Apple; that Apple has no obligation to provide support or maintenance for the application; and that Apple and its subsidiaries are third-party beneficiaries of these Terms with respect to your use of the application and may enforce them.
The Services may include community groups, discussion features, comments, and other social or collaborative features. When you use these features, you must follow the User Conduct standards in Section 22, treat others with respect, and avoid sharing confidential course Content outside the Platform.
You are responsible for your interactions with other Users. We may moderate, edit, remove, or restrict community Content and may limit or suspend access to these features for Users who violate these Terms.
We provide support through our Contact form and email. Target response times, where stated, are goals and not guarantees.
We aim to keep the Services available and reliable, but we do not guarantee uninterrupted or error-free operation. We may modify, suspend, or discontinue all or part of the Services, including features and Content, and may perform maintenance that temporarily limits availability.
Your privacy matters to us. Our Privacy Policy (Annex A) explains what Personal Data we collect, how we use and share it, your rights, and how we handle international transfers. By using the Services, you acknowledge our Privacy Policy. Where required, we rely on appropriate legal bases and transfer mechanisms, and we seek to comply with applicable data-protection laws, which may include the EU and UK GDPR, Singapore's PDPA, and the CCPA, depending on your location.
We maintain technical and organizational security measures designed to protect Personal Data, including encryption in transit, access controls, and staff training. No method of transmission or storage is completely secure, and we cannot guarantee absolute security; we commit to commercially reasonable safeguards. In the event of a data breach, we will act in accordance with applicable law and our Privacy Policy, including notifying affected Users and authorities where required.
You agree to use the Services lawfully, ethically, and respectfully. The following are prohibited:
Violations may result in content removal, suspension or termination of your account, forfeiture of related benefits, and, in serious cases, legal action and claims for damages.
You agree to comply with all laws and regulations applicable to your use of the Services. You represent that you are not located in, and are not a national or resident of, a country or territory subject to comprehensive trade sanctions, and that you are not a person or entity with whom dealing is prohibited under applicable export-control or sanctions laws.
We may suspend or terminate your access to all or part of the Services, with or without notice, where you breach these Terms, where we suspect fraud or unlawful activity, where required by law, or where continued use may harm the Platform, other Users, or our rights.
You may stop using the Services and close your account at any time through your account settings or by contacting support. Closing your account does not entitle you to any refund, consistent with Section 8.
Termination does not relieve you of obligations accrued before termination, including payment obligations. Upon termination, your right to access the Services ends. Provisions that by their nature should survive, including those on intellectual property, User Content licenses, fees due, disclaimers, limitation of liability, indemnification, governing law, and dispute resolution, survive termination.
To the maximum extent permitted by law, the Services and all Content are provided “AS IS” and “AS AVAILABLE”, without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, accuracy, title, or non-infringement.
Some jurisdictions do not allow the exclusion of certain warranties or consumer guarantees. Where such law applies, the above exclusions apply only to the extent permitted, and you may have additional rights that these Terms do not limit.
To the maximum extent permitted by law, the Academy and its officers, directors, employees, agents, and affiliates will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunity, arising out of or relating to the Services or these Terms.
To the maximum extent permitted by law, our total aggregate liability for all claims arising out of or relating to the Services or these Terms is limited to the amount you paid to the Academy for the specific Service giving rise to the claim in the 12 months before the event that gave rise to the claim, or, where no fee was paid, to SGD 100.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for willful misconduct or gross negligence, or for any non-waivable consumer rights.
To the extent permitted by law, you agree to indemnify, defend, and hold harmless the Academy and its officers, directors, employees, agents, and affiliates from and against any third-party claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or connected with: (a) your breach of these Terms; (b) your misuse of the Services; (c) your User Content or your infringement of any third-party intellectual property or other rights; or (d) your violation of any law.
We are not liable for any failure or delay in performing our obligations to the extent caused by events beyond our reasonable control, including natural disasters, epidemics or pandemics, acts of government, war, terrorism, civil unrest, labor disputes, failures of utilities, internet or telecommunications, or cyberattacks.
These Terms and any dispute arising out of or relating to them or the Services are governed by the laws of Singapore, without regard to conflict-of-laws principles, except where mandatory laws of your country of residence apply.
Before commencing formal proceedings, you agree to first contact us at support@academyofsuccess.com and attempt in good faith to resolve the dispute informally.
If a dispute is not resolved informally, it will be resolved by binding arbitration seated in Singapore, conducted in English, unless mandatory law in your jurisdiction requires a different forum or permits you to bring a claim in your local courts.
To the extent permitted by applicable law, disputes will be resolved on an individual basis, and you and the Academy waive any right to participate in a class, collective, or representative action.
Except where prohibited by law, any claim arising out of or relating to the Services or these Terms must be brought within one year after the cause of action arises; otherwise, it is permanently barred.
By using the Services, you consent to receive communications from us electronically, including by email or platform notification, and you agree that electronic communications satisfy any legal requirement that a communication be in writing, to the extent permitted by law.
We may update these Terms from time to time to reflect changes in law, our business, or the Services. When we make significant changes, we will notify you by email or platform notification and update the effective date. Your continued use of the Services after changes take effect constitutes acceptance of the revised Terms.
These Terms, including the Annexes and any policies incorporated by reference, constitute the entire agreement between you and the Academy regarding the Services and supersede any prior agreements on that subject.
If any provision is held invalid or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
Our failure to enforce any provision is not a waiver of our right to do so later. A waiver is effective only if in writing.
You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets, or as otherwise permitted by law.
Nothing in these Terms creates any employment, partnership, joint venture, or agency relationship between you and the Academy beyond what is expressly stated.
If you provide feedback, suggestions, or ideas about the Services, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use them without restriction or obligation to you.
We may offer features identified as beta, preview, or experimental. These are provided “AS IS”, may change or be withdrawn, and may be subject to additional terms.
Provisions that by their nature should survive termination or expiry of these Terms will continue to apply, including those on fees due, intellectual property, licenses granted to the Academy, disclaimers, limitation of liability, indemnification, governing law, and dispute resolution.
Except as expressly stated, including the application-store provisions in Section 18, these Terms do not create any third-party beneficiary rights.
These Terms are written in English. Any translation is provided for convenience; in case of conflict, the English version prevails to the extent permitted by law.
For all inquiries to ACADEMY OF SUCCESS PTE. LTD. — support, legal, privacy, IP, security, and API — email support@academyofsuccess.com, use our Contact form when signed in, or write to ACADEMY OF SUCCESS PTE. LTD. (UEN 202440349H), 35 Selegie Road, #10-01 Parklane Shopping Mall, Singapore 188307.
This Privacy Policy explains how the Academy of Success collects, uses, shares, and protects Personal Data when you use the Services. By using the Services, you acknowledge this Policy. Capitalized terms have the meanings given in the main Terms.
We use Personal Data to provide and personalize the Services, manage your account and progress, process payments, issue certificates, improve and develop the Platform, maintain security and prevent fraud, comply with legal obligations, and send you service communications. Some course content — including videos, learning materials, and translations — is produced with the assistance of AI generation tools; this relates only to how content is created and does not involve your Personal Data. We do not use AI or automated profiling to make decisions about you.
Team records let us review approved orders, deliver individual invitations, prevent duplicate claims, administer seats and resolve billing or access issues. Prime Affiliate records let us review applications, administer accepted agreements, validate a requested referral route and price, attribute eligible paid NLP orders and calculate or correct commissions. Linked account and credit records let us provide the AOS benefit and reconcile payments. These purchases, applications and invitations do not subscribe you to marketing; optional marketing consent is separate from necessary service messages.
Where applicable data-protection law requires a legal basis, we rely on one or more of the following: performance of our contract with you, your consent, our legitimate interests in operating and improving the Services, and compliance with legal obligations.
We do not sell your Personal Data. Anyone with a certificate verification link can view the recipient name, certificate type, serial number, and issue date. Share that link only when you want someone to verify your credential.
A team buyer sees only their order and seat administration details, recipient emails and invitation or claim status. They do not receive learner passwords, assessment answers, private support messages or AOS spending history through that role. Before supplying a learner's email, the organisation must explain the enrolment purpose and have a lawful basis to share it.
Tapfiliate receives an affiliate's name, contact email and organisation to administer their NLP membership. For referred sales, our servers send programme and referral identifiers, a pseudonymous order reference, eligible US-dollar course value, agreed commission details and limited status or adjustment information. This integration does not send the purchaser's name, email, billing details, password, card data, assessments or AOS spending history. Affiliate-facing reports use order references and relevant values. AOS's former open affiliate programme remains archived; later AOS credit redemptions and card top-ups do not create NLP commissions.
When you securely link NLP and AOS accounts, the two services exchange the account references and payment, credit and correction information needed to provide the benefit. AOS course orders and use of the AOS account remain subject to the AOS privacy and purchase terms. Closing one account does not automatically close the other.
On the NLP Practitioner landing page and after a verified course purchase return, we may use Google Analytics 4 to understand visits, course-preview interest and completed purchases. It can set first-party analytics cookies and send page, interaction and purchase-event information to Google. Google explains how it processes that information in its partner-sites notice. A purchase event contains a unique order reference, course, amount and currency, without your name, email or card details. We do not load the analytics tag or send analytics events before you choose “Allow analytics”. Choosing “Decline” leaves course browsing, the free preview and account access available.
This expanded choice asks earlier visitors to decide again before purchase measurement. An earlier refusal remains a refusal. Your choice is saved in this browser so we can respect it on later visits. You can change it through the landing page's “Privacy choices” control or by clearing this site's browser storage. Withdrawing consent stops future analytics collection from this browser; it does not automatically erase information already processed. Contact us at support@academyofsuccess.com about data rights. The landing page does not install a Meta advertising pixel or send advertising events. An advertising tracker would require a separate disclosed choice before it is added.
Clicking an active approved affiliate link selects its full-price or private discounted route. We use a signed first-party offer-selection cookie lasting up to 24 hours to carry that requested route, price and affiliate identity into the current checkout without requiring the optional referral choice. Applying a valid PRIME coupon selects the discounted offer and records the affiliate identity with your order to apply that price and calculate the agreed referral commission. An explicitly entered valid PRIME coupon takes priority over a different affiliate link or remembered referral. This order processing does not require consent to the optional remembered-referral cookie and does not subscribe you to marketing. Declining that choice does not prevent you from using the current requested affiliate route or a valid coupon.
An active NLP referral page separately offers a choice before remembering a referral for future visits. Choosing it stores a signed first-party cookie containing the referral, selected route, program and agreement references and their timing. This optional cookie remembers the affiliate and selected full-price or private discounted route for up to 45 days from your choice, as long as the same affiliate, accepted agreement and program remain eligible. It does not extend a quote already created. The latest referral you expressly accept replaces an earlier one; the order's recorded attribution is fixed when it is quoted. You can continue without the cookie and still purchase or use the course. This referral flow does not load a Tapfiliate browser tracker or send third-party click events.
Use Clear saved referral to remove this optional cookie, choose to continue without a referral on an active referral page, or clear this site's cookies in your browser. Removing the remembered referral affects future private-offer eligibility and attribution choices; it does not remove the offer and affiliate records needed to process an order you have selected or rewrite a previously quoted order. Necessary sign-in cookies and the short-lived invitation cookie support account access; the invitation cookie expires after 15 minutes. Course-language cookies are described above.
Depending on your location, you may have rights to access, correct, update, delete, restrict, or object to processing of your Personal Data, to data portability, and to withdraw consent. You can exercise many of these rights through your account or by contacting support@academyofsuccess.com. You also have the right to lodge a complaint with your local data-protection authority.
We maintain technical and organizational measures designed to protect Personal Data, including encryption in transit, access controls, and periodic security reviews. No system is completely secure, but we commit to commercially reasonable safeguards.
In the event of a breach affecting your Personal Data, we will notify affected Users and relevant authorities where required by law, without undue delay, and take corrective action to mitigate harm.
We keep learning-profile information while the account is active. Account settings allow photo removal and account deletion. Successful deletion removes the active profile, uploads, progress, quiz records and certificates. It also disables Prime Affiliate participation, removes unnecessary application/contact information and invalidates its outstanding invitations. Corporate approval requests lose unnecessary organisation, notes and private offer details when the buyer account closes. Some provider changes may require follow-up; deletion is not a promise that all external copies disappear immediately.
Minimum order, accepted agreement, seat and relevant invitation, commission, credit and payment-adjustment records may remain with us and our providers for accounting, fraud prevention, billing corrections, disputes or legal obligations. Deleting a learning profile does not erase another party's valid paid-order history or those restricted records. We delete or anonymise information when it is no longer needed for a business or legal purpose; no single automatic cleanup period applies to every record. Provider backups follow the relevant provider schedules. Contact support@academyofsuccess.com about retained records, support correspondence, access, correction, deletion or withdrawal of consent.
The Services are intended for Users who meet the eligibility requirements in the main Terms. We do not knowingly collect Personal Data from children below the applicable age of consent without verifiable parental or guardian consent.
Our cloud, payment, email and programme providers may process Personal Data outside your country. Processing locations and provider terms vary. Transfers must meet the safeguards required by applicable data-protection law; using a provider does not by itself establish that every transfer has the same protection or location. Contact support for information about a relevant transfer.
We may update this Policy as our practices or the law change. For privacy questions or to exercise your rights, contact us at support@academyofsuccess.com.
This Policy describes how we protect intellectual property, how to submit copyright and trademark notices, and the responsibilities of Users and Instructors.
If you believe Content on the Platform infringes your copyright, send a notice to support@academyofsuccess.com that includes your full legal name and contact details, identification of the copyrighted work, identification of the allegedly infringing Content, a good-faith statement that the use is unauthorized, a statement under penalty of perjury that the information is accurate and that you are authorized to act, and your signature.
If your Content was removed and you believe this was a mistake, you may submit a counter-notification to support@academyofsuccess.com with your contact details, identification of the removed Content, a statement under penalty of perjury that you believe the removal was an error, and your signature.
We may terminate, in appropriate circumstances, the accounts of Users or Instructors who are repeat infringers.
Before publication, Instructors may be required to validate their rights to the Content.
To report trademark misuse, send a notice to support@academyofsuccess.com with your contact details, the trademark and its registration information, the location of the allegedly infringing Content, and a good-faith statement that the use is unauthorized.
We may use measures to help protect Content, including automated monitoring and digital fingerprinting, and may engage third-party services to assist with detection and enforcement.
Users and Instructors are responsible for ensuring that their Content does not infringe third-party rights, and they agree to indemnify the Academy in connection with IP claims arising from their Content.
Our liability in any IP dispute is subject to the limitation of liability in the main Terms.
For any intellectual-property matter, contact support@academyofsuccess.com.
These API Terms govern access to and use of the Academy's application programming interfaces (“API”). By accessing or using the API, you agree to these API Terms.
To access the API, you must register for an API key and provide accurate, current information about you, your application, and its intended use. Approval is at our discretion.
We may apply rate limits, data-access restrictions, and quotas to protect the performance and availability of the Services.
The API is provided to integrate our Services into your application to enhance the educational experience. Commercial use requires our prior written authorization.
When your application uses the API, you must handle data with appropriate privacy and security safeguards and comply with applicable data-protection laws. You must notify us promptly at support@academyofsuccess.com of any suspected breach.
All rights in the API and associated software, documentation, and content are owned by the Academy. You may not create derivative works of, sublicense, lease, rent, or sell access to the API or its data.
Our liability in connection with the API is limited as set out in the main Terms. We may suspend or terminate API access with or without cause or notice. Contact: support@academyofsuccess.com.
This Service has no public instructor submission or publishing workflow. These terms apply only to an instructor who separately accepts an arrangement to provide Content (“Submitted Content”). Previously accepted instructor agreements continue on their own terms. The Prime Affiliate Program is governed by Section 11 and its accepted affiliate agreement instead.
Instructors must not submit offensive, misleading, harmful, hateful, or infringing content, or engage in unauthorized advertising, impersonation, or unauthorized access.
You grant the Academy a worldwide license to use, market, distribute, and sublicense your Submitted Content for educational purposes, and to modify it for formatting, accessibility, and compliance.
Any use of Submitted Content to train, personalize or improve an AI system, and any available choice about that use, must be specified in the instructor's separately accepted arrangement. This Service does not provide an instructor AI opt-out control.
You control your Content, but once Learners have enrolled, their access to that Content continues even if you later remove it, so they can complete their learning.
For sensitive subjects, you must include clear disclaimers that the material is educational and not professional advice.
Instructors are independent contractors, not employees or agents of the Academy.
You retain ownership of your Submitted Content and agree to cooperate with the Academy in enforcement actions concerning your Content.
The Academy may terminate an Instructor account for serious or repeated policy violations. Provisions on intellectual property, confidentiality, indemnification, and dispute resolution survive. Contact: support@academyofsuccess.com.